How can I inform NuWealth of any personal circumstances, additional needs or support I might need?
We understand that life can be challenging, and sometimes personal circumstances can make managing finances harder. If you need support, we're here to help!
Some things in life can affect how you make financial decisions or interact with services. Things like:
- health conditions (physical or mental)
- disability
- financial hardship
- addiction
- domestic abuse
- language barriers
- difficulty understanding information
- bereavement
- caring responsibilities
- family issues
- major life events like divorce and job loss
There are trusted organisations that can offer specialist help, such as:
- Mental health: Mind, Samaritans, Mental Health & Money Advice. Alzheimer's Society
- Health: The Royal National Institute of Blind People, Macmillan Cancer Support, Stroke Association
- Money troubles: The Money Advice Service, National Debt Helpline
- Addiction & gambling: Smart Recovery, Frank, Be Gamble Aware
- Domestic abuse: Women's Aid, Refuge, Respect – Men's Advice Line,
- Bereavement: Cruse, Support and self-care for grief - Mind, Child Bereavement UK
How to tell us you need support.
If you're facing any personal challenges - health, financial or otherwise - we want to support you in the best way we can. You can reach out to us via:
- Our in-app or website chat
- Email: support@NuWealthapp.com
You only need to tell us once. Just let us know your situation and how we can help you. We'll only use this information to provide the support you need. If things change, just let us know.
How NuWealth can help
We can tailor our support to suit your needs. For example:
- If you have dyslexia, we can send shorter messages with key points highlighted
- If you have mobility issues, we can simplify interactions using yes/no questions to reduce typing.
- If you're struggling with mental health, physical health, or finances, we can guide you to trusted organisations.
We are here for you. Reach out anytime!