Support

Privacy & Security

Why should I trust NuWealth?

Is my money FSCS protected?

How is my money safeguarded under the FCA’s Electronic Money Regulations, when FSCS doesn’t apply?

How is my personal information protected?

Can NuWealth employees see my personal details, bank details or credit card details?

Why do I need to provide my National Insurance number to NuWealth?

What is identity verification?

Why did NuWealth ask for a photo ID during the sign-up process?

What types of ID can I use to verify my identity with NuWealth?

How do I report unauthorised access to my NuWealth account?

How do I change my PIN or password for NuWealth?

How do I reset my password for NuWealth if I have forgotten it?

My phone has been lost or stolen. What should I do about my NuWealth account?

How does NuWealth help me avoid fraud and scams?

Still have questions?

Contact [email protected] and our dedicated Customer Support team will be more than happy to help.